Privacy Policy
Privacy Policy
Privacystatement Happy Ship
Studio/HappyShip B.V.
Purpose of
Notice
- At HAPPY SHIP we’re committed
to protecting and respecting your privacy. We aim to be transparent in how
we look after your personal data. This notice explains when and why we
collect personal information about the people who visit our website, or
who request information or enquire about a product from us. This notice
explains how we use the data, the conditions under which we may disclose
it to others and how we keep it secure.
- Our privacy practices are in
line with requirements set out in the General Data Protection Regulation
(GDPR) and the Data Protection Act 2018.
- In order to provide you with
the best products and experiences, our services are constantly evolving.
We may change this notice from time to time so please check this page to
ensure that you’re happy with any changes. By using our website, you’re
agreeing to be bound by this policy.
- Any questions regarding this
notice and our privacy practices should be sent by email to: dataprivacy@happyship.com.
Scope of
Notice – Who are we and who does this apply to:
- This notice is an information
piece for those who interact with any part of our organisation. The
policies explained in this notice apply to all external data subjects. For
employees or those who want to join our business, there is a separate
privacy notice. You can request this from us by emailing dataprivacy@ happyship.com.
- Our services are not directed
to children under the age of 18 and we do not knowingly collect personal
information from children. If you are under the age of 18, please stop
using our services or parental guidance is required for our service.
- Any information that you
provide to us is controlled by HAPPY SHIP (Mail Order), registered in the
Netherlands, under Company Number 020 73464, with its registered office at
Viaductstraat 3-8, 9725BG Groningen, referred to as "we",
"us" or "our" in this Privacy Policy.
- If you have any questions about
how we collect, store or use personal data that we hold about you, please
contact us at HAPPY SHIP, Viaductstraat 3-8, 9725BG Groningen, or at
dataprivacy@happyship.com.
How do we
obtain information from you?
- 3.1. We obtain information
about you when you use our website, buy from us, or contact us in any way
(email, social media, calls, mail). We primarily collect your data when
you buy from us, contact us about products and services, or if you
register to receive our email newsletter or order our printed book.
- Other examples of when we
collect data are when you:
- use the Site (including
collecting data on your browsing habits);
- register for, or use any
in-store services;
- register for, or create an
account with us;
- search for, purchase and/or return
products to us;
- request an e-receipt from us;
- communicate with us by
telephone, email or otherwise;
- sign up for our newsletters or
to receive other marketing communications from us;
- participate in any discussion
board or other social media function on or linked to the Site;
- enter any prize draw, or
participate in any promotion organised by us (such as if you refer a
friend); or
- complete any survey that we
send you, for example if we ask for feedback.
What type of
data do we process?
- We take a variety of different
data sets for a number of reasons. We detail how we use the data later.
Here we explain what type of data we collect.
- Some of the data you may choose
to give us includes:
- personal details such as your
name, gender, date of birth, address, email and telephone number;
- information you provide us
when accessing our services using your social media account;
- account login and password
details;
- financial and payment
information;
- details relating to your
transaction history with us;
- details of your shopping and
product preferences; and
- photographs submitted
digitally by you for display on the Site.
- Some of the data we may collect
from you due to your interaction with our site includes:
- technical Information: such as
your time zone setting, the Internet Protocol (IP) address used to
connect your computer to the Internet, your computer or mobile device and
connection information such as your browser type and version and your
operating system and platform.
- information about your visit
and traffic pattern: such as the full Uniform Resource Locators (URL)
clickstream to, through and from our Site (including date and time),
frequency, duration and usage of in-Store services, products you viewed
and searched for; page response times, download errors, length of visits
to certain pages, page interaction information, basket contents and
methods used to browse away from the page; and
- email addresses and phone
numbers used to contact our customer service number.
- We may also collect information
from third parties, or combine your information with information lawfully
obtained from third parties such as technical, payment and delivery
service providers, advertising networks, social media platforms, analytics
service providers and search information providers.
- We also collect non-personal
information or may anonymise personal information in order to make it
non-personal. Non-personal information is information that does not allow
a specific individual to be identified.
Cookies
- Like many other websites, the HAPPY
SHIP website uses cookies. A "cookie" is a small data file
stored by your web browser on your computer's hard drive. It allows us to
recognise your computer (but not specifically who is using it) upon
entering our site by associating the identification numbers in the cookie
with other customer information you have provided to us. That customer
information is stored on secured databases.
- We use cookies to keep track of
what you have in your basket and to remember you when you return to our
site. It also tells us which website you came to us from. You can disable
cookies on your computer by changing the preferences or options menus in
your browser. However, it is possible that some parts of our Site will not
operate correctly if you disable cookies.
- Cookies helps us to improve our
website and deliver a better more personalised service.
How do we
use your data?
- We use personal information
about you in connection with the following purposes:
- The information we collect
enables us to:
- Fulfil your requests and manage
your accounts with us – for example so that we can:
- process orders, deliver
products and services, process payments and carry out any other
obligations arising from any contracts entered into between you and us;
- provide you with customer
service functions such as following up on abandoned shopping carts, or to
see if there was a problem with your use of the Site;
- notify you about changes to
our Site, or services; and
- maintain and update your
Account with us.
- Tailoring our communication
with you and profiling – for example so that we can:
- with your consent, keep you
informed about products or services that are similar to those that you
have already purchased or enquired about, or that might be of particular
interest to you;
- with your consent, provide you
with information that might be of particular interest to you (such as
upcoming events), or contact you about surveys and user groups.
Participation in surveys is entirely voluntary and you are under no
obligation to take up an invitation from us to participate;
- analyse your personal
information to create a profile of your interests and preferences so that
we can contact you with information relevant to you. We may make use of
additional information about you when it is available from external
sources to help us do this effectively.
- offer you the opportunity to
take part in prize draws. Entry to prize draws is entirely voluntary, and
you are under no obligation to take up an invitation from us to enter;
and
- measure or understand the
effectiveness of advertising we serve to you and others, and to deliver
relevant advertising to you, which may be based on your activity on our
website(s) or the those of third parties'.
- Otherwise enhance your
interaction and experience with us – for example so that we can:
- administer our Site including
for internal operations, trouble shooting, testing, research, statistical
and survey purposes;
- improve and optimise our Site
and our in-store customer experience and develop new services;
- analyse how you and others use
our Site and our stores;
- customise your experience when
using our Site or other services;
- measure the effectiveness of
any advertising we serve and to fulfil our contractual obligations;
- deliver relevant advertising
to you;
- prevent fraudulent
transactions or other illegal activities; and
- keep our business records.
- Any of these functions may be
carried out by us or appointed third parties who must process any personal
information in accordance with this Privacy Notice. Who can access your information
is more particularly described within the Who We Share Information With
section of this policy.
Who we share
information with:
- We will not sell or rent your
personal information to any third party without your express consent
unless we are required or permitted to do so by law.
- In order to ensure that we
offer the best service and can carry out the functions more particularly
described within the How We Use Information section above, it may be
necessary for us to share the information we collect (which may include
your personal data) with carefully selected and trusted business partners,
suppliers and sub-contractors for the fulfilment of any contract we enter
into with them and with you.
- When we use third party
providers, we use only the information necessary to deliver the service
and we are required to have a contract in place that requires them to keep
your information secure.
- For example, we may share:
- your name, delivery address,
email and phone number with our partner courier companies in case they
need to contact you in relation to a delivery;
- your identity, billing address
and payment card information with our payment processors so that payment
for an order can be collected;
- your identity and payment card
information with our payment processors to conduct PCI 3DS security
checks, so that they can check your card is not being used without
consent;
- your transaction history
information with business partners who facilitate discount schemes you
have registered with;
- technical and other service
providers who help us provide and deliver the Site and our in-store
experiences;
- analytics and search engine
providers that assist us in the improvement and optimisation of the Site
and our services;
- business partners and service
providers who assist us in carrying out customer relationship management
services (such as monitoring and responding to customer orders and
queries) and analysing the results of customer surveys and requests for
feedback;
- advertisers and advertising
networks that require the data to select and serve relevant adverts to
you and others; and
- members of our corporate group
(which means our holding company and its subsidiaries).
- Those of our partners who need
to access personal information to perform their business services may not
use the data for other purposes.
- Where we share financial
details, these will always be entered on a secured page and transferred
using SSL, a cryptographic protocol designed to provide communication security
over the Internet.
- In the event that we sell or
buy any business or assets, it may become necessary to disclose your
personal data to the prospective seller or buyer of such transactions.
Your information may also be transferred to another company in the event
of sale of the whole or part of our business to a third party.
- In certain circumstances we may
be obliged to disclose personal information relating to you to third
parties, for example, in order to conform to any requirements of law or to
comply with any legal process, to prevent and detect fraud and to protect
and defend our rights and property.
- To see who we share data with,
see Table 001 below.
More about
how we communicate with you:
- We send two types of emails:
customer service emails required to maintain the Site and our services,
and newsletters or other marketing communications containing information
about product, news, special offers and information that might be of
interest to you.
- In line with data protection
laws we may process your personal data for marketing purposes, which can
involve legitimate interest or consent. The Data Protection Act 2018 (DPA
2018) allows us to use the information you have provided when placing an
order to send marketing communications to provide you with an enhanced
customer experience. Where you have opted in to receive marketing
communications from us, we will process your personal data to provide you
with marketing communications in line with the preferences you have
provided.
- While customer service emails
are necessary to help you benefit from our services, you may choose not to
receive marketing communications when you set up your Account. You may
also choose not to receive marketing communications at any time, by
clicking the « unsubscribe » link in any marketing communications or by
modifying your subscription preferences in your Account.
- By signing up for our
newsletters or to receive other marketing communications from us, you
accept that your personal data may be used for such purposes. You consent
to receive such marketing communications from us using any contact method
which you have provided us with such as by post, email and telephone.
- You may also receive marketing
communications containing information and special offers from third
parties by post only if you have consented to receiving such
communications.
What are
your rights and how can you control the data we hold on you?
- You can change your marketing
preferences at any time by updating your account online, following the
unsubscribe link in our emails, or by emailing dataprivacy@happyship.com.
- The Right to Object: In some
instances, you may have the right to ask us to stop processing your data.
This will be the case where we process your data because we have a
legitimate interest in doing so (such as where we contact you to follow up
on a complaint you made). This right does not always apply but you are
always able to raise an objection to our processing and we will do our best
to comply, where we are legally able to.
- The Right to Erasure (The right
to be forgotten):
- In a similar way to how you
can object to our processing your data, you have the right in some
instances to have us destroy all the data we hold on you.
- We maintain and follow a
retention policy and your data will not be held for longer than the
defined retention period without good reason and without consulting our
internal data privacy experts.
- Nonetheless, should you want
us to remove our records of your data prior to the end of our defined
retention period, please contact: dataprivacy@ happyship.com.
How can I
access and update my information?
- The accuracy of your
information is important to us. We’re working on ways to make it easier
for you to review and correct the information that we hold about you. In
the meantime, if you change email address, or any of the other information
we hold is inaccurate or out of date, please email us at: dataprivacy@happyship.com
- You have the right to ask for a
copy of the non- business personal information HAPPY SHIP hold about you.
This is often called a Subject Access Request. You can do this by
contacting: dataprivacy@happyship.com
- If you wish to raise a
complaint on how we have handled your personal data, you can contact our
Data Guardian who will investigate the matter. Email address is:
dataprivacy@ happyship.com.
- If you are not satisfied with
our response or believe we are processing your personal data, you can
complain to the Autoriteit Persoonsgegevens/ Dutch Data Protection
Authority.
Information Autoriteit Persoonsgegevens contact phone number +31 (0)70 8888500, or mail to postal adres Autoriteit Persoonsgegevens,
PO Box 93374,
2509 AJ Den Haag (NL). Website address is; https://autoriteitpersoonsgegevens.nl/en/contact-dutch-dpa/contact/
Keeping your
information safe
- When you give us personal
information, we take steps to ensure that it’s treated securely. Any
sensitive information (such as bank, credit or debit card details) will
always be entered on a secured page and transferred using SSL, a
cryptographic protocol designed to provide communication security over the
Internet.
- When you are on a secure page,
a lock icon will appear on the web browser.
- Non-sensitive details (your
email address etc.) are transmitted normally over the Internet, and this
can never be guaranteed to be 100% secure. As a result, while we strive to
protect your personal information, we cannot guarantee the security of any
information you transmit to us, and you do so at your own risk. Once we
receive your information, we make our best effort to ensure its security
on our systems.
- Where we have given (or where
you have chosen) a password which enables you to access certain parts of
our websites, you are responsible for keeping this password confidential.
We ask you not to share your password with anyone.
- We will hold your data for no
longer than we need it for, or if you have advised you wish us to delete
it (and we have no legal requirement to keep it), we will delete it per
our retention policy. You can request this from us by emailing
dataprivacy@happyship.com.
Keeping
children safe
- We know it is important to
protect the privacy of children aged 18 or under. If you are aged 18 or
under‚ please get your parent/guardian's permission beforehand whenever
you provide us with personal information.
- If we learn that we have
collected the personal information of a child under the relevant minimum
age without parental consent, we will take steps to delete the information
as soon as possible.
- Parents who believe that their
child has submitted personal information to us and would like to have it
deleted may contact us at: dataprivacy@happyship.com
Links to
other websites
- Our website may contain links
to other websites run by other organisations. This privacy policy applies
only to our website‚ so we encourage you to read the privacy statements on
the other websites you visit. We cannot be responsible for the privacy
policies and practices of other sites even if you access these using links
from our website.
- In addition, if you linked to
our website from a third-party site, we cannot be responsible for the
privacy policies and practices of the owners and operators of that
third-party site and recommend that you check the policy of that
third-party site.
Transferring
your information outside of the European Union
- We operate internationally.
Generally, we store your data within the European Economic Area (EEA).
However, we may need to transfer your personal information outside the EEA
to a country which may not have equivalent protections for your data as
your country of residence.
- By way of example, this may
happen if any of our servers are from time to time located in a country
outside of the EU. Or, for example, where your data is processed by staff
operating outside the EEA who work for us or for one of our suppliers.
- If we transfer your data
outside of the EEA, we will take steps to ensure that your rights and
freedoms in respect of the processing of your personal data are adequately
and appropriately protected and comply with all legal requirements.
- If you use our services while
you are outside the EU, your information may be transferred outside the EU
in order to provide you with those services.
- By submitting your personal
data, you’re agreeing to this transfer, storing or processing.
Table of
Abbreviations/ Supporting Documents
Abbreviation/Technical Terminology
|
Long Form/Explanation
|
GDPR
|
General Data Protection Regulation
|
DPO
|
Data Protection Officer
|
ICO
|
Information Commissioner’s Office
|
Third Party
Data Processors - Table 001
PROCESSOR NAME
|
PROCESS
|
AMERICAN EXPRESS
|
PAYMENT PROCESSING
|
BARCLAY CARD
|
PAYMENT PROCESSING
|
CALL STREAM
|
TELECOMS
|
CRITEO
|
MARKETING
|
DATACASH
|
PAYMENT PROCESSING
|
EXCELL IT
|
IT
|
|
|
LIVE PERSON
|
ONLINE HELP
|
LOGICALWARE (MAIL MANAGER)
|
E-MAIL
|
MORE 2
|
MARKETING
|
AWS
|
CLOUD BACKUPS
|
OPTIONS
|
OMS/CRM/WHS SYSTEM
|
PAYPAL
|
PAYMENT PROCESSING
|
PMC
|
SUPPORT PARTNER
|
RBS
|
PAYMENT PROCESSING
|
RETAIL JAVA
|
PAYMENT PROCESSING
|
SAP/BI
|
IT SYSTEMS
|
SENDGRID
|
SMTP SERVICE
|
MAPP
|
MARKETING
|
TCPL
|
WEBSITE
|
TrueFit
|
WEBSITE
|
SYMANTEC
|
SOFTWARE
|
DHL
|
NEXT DAY AND INTERNATIONAL DELIVERY/RETURNS
|
FRESH RELEVANCE
|
MARKETING
|
GOOGLE ADWORDS
|
MARKETING
|
GOOGLE ANALYTICS
|
MARKETING
|
|
|
INSTAGRAM, FACEBOOK, TWITTER, PINTEREST, GOOGLE+,
LINKEDIN
|
SOCIAL MEDIA
|
INTERLINK
|
COURIER DELIVERY/RETURNS
|
ROYAL MAIL
|
COURIER DELIVERY/RETURNS
|
|
|
YOUTRACK
|
TICKETING SYSTEM
|
BING/YAHOO ANALYTICS
|
MARKETING
|
JIRA
|
IT HELPDESK TICKETING SYSTEM
|
BARCLAYS
|
CHARGE BACK FRAUD
|
FACEBOOK CONNECT
|
MARKETING
|
QWEB
|
SERVER HOSTING
|
FILEZILLA
|
FILE TRANSFER
|
MWC PARTNERS
|
TILLS
|
ORACLE CORPORATIONS PARTNERS
|
SOFTWARE MAINTENANCE
|
RETAIL NEXT
|
RETAIL STORES – TRAFFIC COUNTERS
|
UNITY
|
SOFTWARE
|
COMODO
|
SOFTWARE
|
EASY VIEW SOFTWARE
|
SOFTWARE
|
EVOLUTION SECURITY SYSTEMS
|
SOFTWARE
|
OAK/EVOLVE SYSTEM
|
TELECOMS
|
MS OUTLOOK
|
E-MAIL
|
EXPERIAN QAS
|
ADDRESS LOOK-UP SERVICE
|
WESTDALE
|
PROCESS PRODUCT CATALOGUES
|
SPITFIRE
|
TELECOMS
|
ESTEEM
|
TILLS
|
DATA 8
|
ADDRESS LOOK-UP SERVICE
|
BAZAARVOICE
|
PRODUCT REVIEWS
|
DOUBLECLICK
|
MARKETING
|
NEW RELIC
|
SITE MONITORING
|
VISUAL WEB OPTIMISER VWO
|
A/B WEBSITE TESTING
|
CRYSTAL REPORTS
|
SOFTWARE
|
KONICA
|
MULTIFUNCTION PRINTERS
|
SURVEY MONKEY
|
SURVEYS
|
SUB2
|
MARKETING
|
GOOGLE FIREBASE
|
COMMENTING SYSTEM
|
DIGITAL OCEAN
|
MARKETING
|
MENTION ME
|
REFER A FRIEND
|
SEARCH LABORATORY
|
MARKETING
|
GOOGLE MAPS
|
STORE ADDRESS INFORMATUION
|
POST NL
VUFORIA
EASY AR
IDEAL
EUROCARD/MASTERCARD
ADYEN
|
DELIVERY/RETURNS
SOFTWARE
SOFTWARE
PAYMENT PROCESSING
PAYMENT PROCESSING
PAYMENT PROCESSING
|
|
|
|
|
|
|
|
|
21.05.2021